Return & Exchange Policy

We are committed to providing high-quality products and services. If you are not satisfied with your purchase, please refer to our return and exchange policy below:

 

Return & Exchange Conditions

1. Requests for returns or exchanges must be made within 7 days of receiving the product. Late requests will not be accepted.
2. The product must be unused, in its original packaging, and in its original condition (including accessories, manuals, and the invoice).
3. Returns and exchanges will not be accepted in the following cases:
   • The product has been opened and is not defective.
   • Damage caused by improper use or human error.

 

Return & Exchange Process

1. Contact Customer Service: Provide your order details and reason for return/exchange via email or phone.
2. Eligibility Confirmation: Our team will review your request and provide further instructions.
3. Return the Product: Please ensure the product is properly packed before returning it. Shipping costs are handled as follows:
   • Defective or Incorrect Items: We will cover the return shipping cost.
   • Returns Due to Personal Reasons: The customer is responsible for the shipping fee.
4. Refund or Exchange: Once we receive the product and confirm it meets the return conditions, we will process the refund or exchange.

 

Refund Method

• Refunds will be processed within 7-14 business days after receiving the returned item and will be issued to the original payment method.
• For credit card payments, the actual refund time depends on the issuing bank’s processing time.

 

Contact Us

If you have any questions, please contact our customer service team:

• Email: info@pojiali.com.tw
• Phone: +886-4-25650800