Return & Exchange Policy
We are committed to providing high-quality products and services. If you are not satisfied with your purchase, please refer to our return and exchange policy below:
Return & Exchange Conditions
- Requests for returns or exchanges must be made within 7 days of receiving the product. Late requests will not be accepted.
- The product must be unused, in its original packaging, and in its original condition (including accessories, manuals, and the invoice).
- Returns and exchanges will not be accepted in the following cases:
- The product has been opened and is not defective.
- Damage caused by improper use or human error.
Return & Exchange Process
- Contact Customer Service: Provide your order details and reason for return/exchange via email or phone.
- Eligibility Confirmation: Our team will review your request and provide further instructions.
- Return the Product: Please ensure the product is properly packed before returning it. Shipping costs are handled as follows:
- Defective or Incorrect Items: We will cover the return shipping cost.
- Returns Due to Personal Reasons: The customer is responsible for the shipping fee.
- Refund or Exchange: Once we receive the product and confirm it meets the return conditions, we will process the refund or exchange.
Refund Method
- Refunds will be processed within 7-14 business days after receiving the returned item and will be issued to the original payment method.
- For credit card payments, the actual refund time depends on the issuing bank’s processing time.
Contact Us
If you have any questions, please contact our customer service team: